At Space Interio, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help with our refund and return policies.
1. Returns
- Eligibility for Return: You have [insert number] days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
- Non-Returnable Items: Customized or personalized items, sale or clearance items, and gift cards are not eligible for return.
- Return Process: To initiate a return, please contact us at [Customer Support Email or Phone Number] with your order number and reason for the return. Our team will provide you with further instructions.
2. Refunds
- Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert number] business days, and a credit will be applied to your original method of payment.
- Partial Refunds: In some situations, only partial refunds may be granted (for example, for items with obvious signs of use or damage not due to our error).
- Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Customer Support Email or Phone Number].
4. Late or Missing Refunds
If you haven’t received your refund after [insert number] business days, please:
- Check your bank account again.
- Contact your credit card company as it may take some time before your refund is officially posted.
- Contact your bank as there may be processing delays.
If you have done all of this and still have not received your refund, please contact us at [Customer Support Email or Phone Number].
5. Shipping Returns
To return your product, you should mail your item to: [Insert Return Address]. Please note that you will be responsible for paying your own shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. However, once the order has been shipped, we cannot cancel it, and the standard return policy will apply.
7. Contact Information
If you have any questions about our Refund Policy, please contact us at [Customer Support Email or Phone Number].